Convoso Client Success Story: VSA
VSA searched for a single contact center platform that would eliminate the inefficiencies created by using various CRM systems and dialer capabil...
Client Succes Video : Pac-Biz
Pacific Business Services (Pac Biz), a call center based in the Philippines, gives businesses in several countries around the world an efficient, prof...
Convoso Client Success Story: Ascent Mortgage Group
In mid-2017 Ascent Mortgage Group came to Convoso searching for a new contact center platform with a high-performance automated dialer like none other...
5 Reasons Why Call Center AI Will Enhance, Not Replace Agents
As technology advances, we all have that utopian dream of having all our problems answered at a click of a button. No matter the difficulty. No matter...
How to Create the Perfect Cold Calling Script for Call Centers
When was the last time you sat through a cold call? ...Probably was a very, very, very long time ago. With today’s advanced customer expectations, you...
Photo Album: Team Convoso at Call Center Week Las Vegas 2017
Joined by all the brightest minds in telecommunications, team Convoso spent the week of June 27-30 as exhibitors at Call Center Week 2017. The highly...
[Quiz] Is Your Outbound Sales Team Maximizing Productivity
Are your outbound sales team efforts optimized for productivity? If it took you some time to think it through...then odds are your team isn't workin...
How Today's Customer Support Technology Raised Customer Expectations
Today’s ever-advancing call center technology serves to streamline everyday functions of customer service and support operations with solutions drasti...
Why Call Center Learning Management Systems Are Ineffective [Infographic]
Joined by all the brightest minds in telecommunications, team Convoso spent the week of June 27-30 as exhibitors at Call Center Week 2017. The highly...
