Take control of your workflow with multiple dialing modes.
Allen Jucay
1 month ago Updated
Conversational AI is a user-friendly menu system in which a customer can interact through keywords and will dynamically route their calls to its proper destination.
While using this feature the lead will have a fast automated conversation with the IVR, ensuring that only qualified leads will get through to your agents.
Upload the Audio Files needed for Conversational AI.
See this link to know more about how to do it.
From the Dashboard, click on Apps and select Conversational AI from the drop down.
Click on the Add Conversational AI button.
Control Panel Section will open.
Right-click on the Blue Element Box Question and click on the Edit Option
